Refund Policy

Our refund policy has been devised to define the situations under which Softneph will provide a refund, the procedure for claiming a refund and the responsibility of Softneph in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope
  • Our refund policy covers the refunds by Softneph.
  • This policy does not have any application for companies which are not owned or controlled by Softneph or for persons not employed or managed by Softneph. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Softneph’s website link.
Filing a Complaint

  • At Softneph  we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.

  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@softneph.com for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for Refund

At Softneph every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Graphic Design
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved.

  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

  • No refunds: If the project has been completed and uploaded on the server.

Web & Apps Programming

  • Full refund: If the project has not been initiated.

  • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.

  • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Softneph taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Dedicated Hiring
  • Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
  • Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
  • No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy

  • A project is not taken to be void unless the agreed upon payments are clear.

  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Softneph.

  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Softneph is not liable to follow its delivery or refund commitments.

  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Processing of Refunds

The partial refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 20 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

Softneph may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Softneph website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at info@softneph.com